COVID-19 Information - updated 19th July 2021
During this unprecedented time our top priority is to ensure the safety of our clients and staff. To help with this we have put in place operating practices and procedures which are listed below. We would kindly request that anyone visiting the clinic adheres to these to the best of their ability. If for any reason this cannot be adhered to please get in touch prior to your appointment.
Booking your appointment:
You can make your appointment in the same ways as before, either give us a call on 01403 588070 or 07427 753595, send an email to firstname.lastname@example.org and finally, and probably the easiest route, is to book online via the tab above.
Prior to your appointment:
When you book your appointment you will receive the usual email confirmation but there is now a COVID-19 screening and client consent form attached to the email that will need to be printed and filled in on the same day as your appointment. If, for any reason you haven't received the form or you have lost the original email you can download it form here. You will only need to complete this form on your first appointment and will not be required for any subsequent appointments.
Leading up to your appointment, If there are any issues and you or anyone in your household develops symptoms or you are advised to isolate by test and trace you must get in touch as soon as possible. You will not suffer any late cancellation charge if this is the case.
Please arrive for your appointment 5 minutes before the scheduled start time, try to avoid anything earlier. If you are running late then please get in touch to notify us. When you have arrived please enter the main doors of The Bridge Leisure Centre and head to reception, mention you have an appointment with us and they will let you through the barriers. Head upstairs via the main stair case, the treatment room area is located along the main corridor straight ahead from the staircase and is opposite the spin studio. Please take a seat in the waiting room and await your appointment. Please be mindful of anyone else in the waiting area, if you feel uncomfortable or there isn't enough space then feel free to wait in the main corridor where there is a lot more open space and comfortable seating. Please avoid bringing anyone with you to your appointment unless completely necessary. Anyone under the age of 18 will need a parent or guardian with them for the duration of the appointment.
When entering the treatment room please feel free to use the hand sanitiser or wash your hands in the sink. You will also have your temperature taken using a non contact thermometer. Face coverings are no longer mandatory but we encourage anyone to wear one for the duration of your appointment if possible. Your therapist will be wearing a surgical face mask and visor as well.
At the end of the appointment you will be able to pay using cash or card as normal but a contactless payment is preferred.
We will maintain the high levels of cleanliness we have always adhered to, the same as prior to the COVID pandemic. Due to the reopening of the diary in full cleaning to chairs, door handles, card machine and other common touch points won't be as regular but will be completed whenever possible. Hand sanitiser will be available and encouraged before and at the end of the appointment.
We hope you find the changes to our previous procedures reassuring as we are trying to make our environment as safe as possible for our clients and staff members while still opening up as much as we can following government guidelines. If you do have any questions or concerns about any of the above then please don't hesitate to get in touch with us.
We look forward to seeing you in clinic.