During this unprecedented time our top priority is to ensure the safety of our clients and staff. To help with this we have put in place operating practices and procedures which are listed below. We would kindly request that anyone visiting the clinic adheres to these to the best of their ability. If for any reason this cannot be adhered to please get in touch prior to your appointment.
Booking your appointment:
You can make your appointment in the same ways as before, either give us a call on 01403 588070 or 07427 753595, send an email to and finally, and probably the easiest route, is to book online via the tab above.
Prior to your appointment:
When you book your appointment you will receive the usual email confirmation but there is now a COVID-19 screening and client consent form attached to the email that will need to be printed and filled in on the same day as your appointment. If, for any reason you haven't received the form or you have lost the original email you can download it form here. You will only need to complete this form on your first appointment and will not be required for any subsequent appointments.
Leading up to your appointment, If there are any issues and you or anyone in your household develops symptoms or you are advised to isolate by test and trace you must get in touch as soon as possible. You will not suffer any late cancellation charge if this is the case.
Please arrive for your appointment 5 minutes before the scheduled start time, try to avoid anything earlier. If you are running late then please get in touch to notify us. When you have arrived please wait outside the main doors of The Bridge Leisure Centre by our advertising board and follow any instruction given to you by the centre staff. You will not need to join any queues outside the building as these will be for those attending the gym/classes. Your therapist will then come down to meet you and escort you up to the treatment room. Please avoid bringing anyone with you to your appointment unless completely necessary. Anyone under the age of 18 will need a parent or guardian with them for the duration of the appointment.
Before entering the treatment room you will be asked to put on a face covering if you haven't already done so and remove your footwear Place shoes into the clear container provided which will then be brought into the treatment room and can be used to store any further personal items or clothing if required. You will be directed to wash your hands by using either soap and water from the sink or the hand sanitiser provided. You will also have your temperature taken using a non contact thermometer.
If you do not have a face covering one you will be provided with one for you for a small charge of 50p to cover our costs.
Your therapist will be wearing full PPE, including a mask, visor, apron and gloves.
At the end of the appointment you will be able to pay using cash or card as normal.
You'll place shoes back on outside the treatment room and will then be escorted out by your therapist to the first floor fire escape to exit the building.
After your appointment:
Following your appointment (or just before depending on how you look at it) there will be a thorough cleaning of the clinic focusing on all areas of contact and any common touch points. These include but are not limited to; treatment couch, patient chair, personal effects container, door handles, desk, keypad on card machine, keyboard and mouse, any fitness equipment used.
We hope you find these new procedures reassuring as we are trying to make our environment as safe as possible for our clients and staff members. If you do have any questions or concerns about any of the above then please don't hesitate to get in touch with us.
We look forward to seeing you in clinic.